Business Process Outsourcing Built on Automation

Not in the call-centre sense. We do not supply rooms of agents or temporary staff. We take a defined back-office process, automate the repeatable parts with software and operate it for you, with the decisions that need judgement routed to your team — or handled by us where the procedure is written down and agreed.

High-volume, rule-based work with inputs that arrive in a reasonably consistent form: orders, invoices, reconciliations, timesheets, recurring reports, onboarding documents. Processes that change every week, or need judgement at every step, are better simplified first or left with people.

We start with a paid discovery sprint, from £2,000, to document the process and measure its volumes. The automation is then quoted as a fixed price with milestone billing, and ongoing operation is a monthly fee agreed per engagement, based on volume and the service levels you need.

They are agreed per engagement and written down: processing windows, how quickly failed runs are picked up, how exceptions are escalated and what is reported. Cover is during UK business hours as standard; anything beyond that is agreed in advance rather than assumed.

We act as your processor under a written data processing agreement. Automations only touch the fields they need, data is encrypted in transit and at rest, access is logged and retention periods are set per data type. We can supply technical detail for your DPIA; decisions about lawful basis stay with you.

It goes to an exception queue with the reason attached, rather than being guessed at. Your team — or ours, for exception types covered by the written procedure — resolves it. Exceptions that keep recurring become candidates for the next round of automation.

Usually it changes what people do rather than removing roles: less keying, more checking, customer contact and exception handling. The common aim is to absorb growth without adding admin headcount. How you use the time freed up is your decision, and we can help plan the change with your team.

Yes, as long as the software has an API, a reliable export or a supported integration route. We avoid screen-scraping where possible because it breaks when the vendor changes the interface. If a system has no workable route in, we will explain the options and the risks plainly.

Yes. You get the process documentation, the code, the runbooks and admin access to every system and account involved. If you later bring the work in-house or move to another supplier, everything needed to run it is already yours.

It depends on the process and the systems involved. After discovery you get a dated plan; a single well-defined process is usually planned in weeks rather than months, and we automate it step by step so the benefit starts before the whole process is finished.