Availability out of step
Rooms, seats and tour places sold on several channels drift out of sync, which means overbookings, rooms closed by hand and apologetic emails.
Travel & hospitality
AI & Software Development for UK Travel & Hospitality
We help tour operators, travel agencies, hotels, restaurants and experience providers sell direct, keep availability and prices in step across channels, and answer guests quickly — without adding another system your staff have to babysit.
- Travel platform and restaurant ordering projects
- Card payments with Strong Customer Authentication
- Staff approve AI replies and prices
Industry challenges
Where bookings and margin slip away.
The problems usually sit behind the booking button: availability out of step, a clunky checkout, supplier rates in PDFs and a guest inbox that never empties.
Where to start
- A direct booking flow that is quick on a phone
- Rates and availability synced through your channel manager
- Payment schedules with automatic balance reminders
- Guest messaging that drafts replies for staff to send
Checkouts that lose people
Slow booking pages, surprise fees at the last step and card payments that fail authentication send guests back to the OTAs — and their commission.
Supplier contracts in PDFs
Hotel contracts, rate sheets, allocations and release dates arrive as documents and spreadsheets that someone loads into the reservations system by hand.
A guest inbox that never empties
The same questions about parking, dietary needs, transfers and check-in times arrive by email, chat and phone, in several languages, at all hours.
Deposits and balances tracked by hand
Payment schedules, balance reminders, amendments and refunds live in spreadsheets, and money taken for packages has to be handled the way your protection arrangements require.
Guest data in separate tools
Bookings, orders, loyalty and reviews sit in different systems, so nobody sees the whole guest and regulars go unrecognised.
Solutions
What we build for travel and hospitality.
For operators who sell trips, properties that sell stays and venues that sell tables and tickets — integrated with the channel managers, PMS and payment providers you already use.
Booking engines and direct sales
Search, availability, extras and checkout for rooms, tours and experiences — fast on mobile, clear about the total price and built to be found in search.
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Channel manager, PMS and supplier links
Rates and availability kept in step with your channel manager and PMS, and bed banks, activity suppliers and GDS content connected through their APIs.
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Payments, deposits and refunds
Deposits, instalments, balance reminders, card pre-authorisations, multi-currency pricing and refunds through Stripe, with Strong Customer Authentication built into the flow.
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Restaurant ordering and table booking
QR ordering, kitchen display screens and table booking, with menus and allergen information managed in one place so the app, the menu and your staff all agree.
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Loyalty and guest apps
Member rates, points, digital itineraries, pre-arrival forms and offers in a web or mobile app — a reason for guests to come back to you directly.
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Pricing and demand dashboards
Occupancy, pickup, lead times and channel mix in one view, with pricing rules your revenue manager sets and controls.
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AI use cases
AI that helps staff look after more guests.
Used for the repetitive work — drafting, translating, summarising, forecasting — with your team approving what guests see and which prices go live.
Itinerary and content drafts
Draft day-by-day itineraries and tour descriptions from your supplier data and house style, for a product manager to fact-check before publishing.
Guest messaging assistant
Answer routine questions from your own policies and booking details, in the guest’s language, and pass complaints, special requests and anything unusual to staff.
Review summaries
Summarise the reviews you collect or export by theme — cleanliness, noise, breakfast, guides — so managers see what to fix without reading every one.
Demand forecasting for pricing
Forecast demand from booking pace, seasonality and local events, and suggest price changes within limits your revenue manager sets and approves.
Supplier contract extraction
Read hotel contracts and rate sheets and pull out rates, allocations, release dates and cancellation terms into draft records for a contracts manager to check.
Translation with review
Produce first drafts of pages, menus and emails in the languages your guests speak, with a fluent reviewer signing off before anything goes live.
Technology & integration
Integrations that keep every channel in step.
We work with the channel managers, property management systems, suppliers and payment providers you already use, through their APIs. Some suppliers need a partner agreement before they grant API access, so we check that early.
Distribution
Channel manager APIsProperty management systemsBed bank and activity supplier APIsGDS content through partners
Payments
Stripe with SCADeposits and payment schedulesMulti-currency pricingPre-authorisation and refunds
Restaurants and venues
QR orderingKitchen display screensTable and event bookingMenu and allergen data
Applications
Next.js and ReactReact Native and FlutterNode.js and PythonPostgreSQL and Redis
Content and search
Multilingual sites with hreflangHeadless CMS or WordPressStructured data for searchMaps and local guides
AI
LLMs for drafting and messagingRetrieval over your policies (RAG)Forecasting models in PythonGuardrails and human approval
Security & data
How we look after guest data and payments.
Bookings carry names, contact details, dietary and access needs, payments and, for some trips, passport data. This is how we build with that data by default.
Card data kept out of your systems
Card details go straight to the payment provider through hosted payment fields, so your servers never store them — which helps keep your PCI DSS scope small.
Access matched to each role
Front desk, reservations, finance and suppliers each see what their role needs, with single sign-on and multi-factor authentication for staff.
Sensitive guest details
Passport details, health and access needs, and dietary information are collected only when needed, encrypted, and deleted on your retention schedule.
Marketing kept separate
Booking messages and marketing are kept apart, opt-ins are recorded with a timestamp, and guests can change their preferences themselves — designed around PECR and UK GDPR.
AI suggests, staff decide
AI-drafted replies, itineraries and price suggestions are reviewed by staff before guests see them, and every AI action is logged.
Ready for busy periods
Booking flows are load-tested before peak season and sale launches, with monitoring and alerts on the payment path.
We are a software development company, not a travel law adviser, payment regulator or trade body. If you sell packages, your ATOL, ABTA and Package Travel Regulations obligations remain yours. We build to the requirements you and your advisers set, provide the technical evidence they need, and sign-off stays with your business.
Relevant work
Products we have designed and built.
Related projects from our case studies: a travel platform covering flights, hotels, itineraries and loyalty, and a restaurant operations platform with QR ordering and kitchen displays.
All case studiesHow we work
Delivery planned around your season.
Seven stages, the same on every project. The length of each one changes with the work; skipping one never saves time for long.
- 01
Discovery
We walk through a booking the way a guest does, then the way your staff handle it, and list every channel, supplier, payment step and obligation — including any package travel rules that apply to you.
Booking journey map and integration list
- 02
Strategy
We agree what to build first and what to leave out, pick the engagement model, and set milestones with a budget range in pounds.
Scoped first release and estimate
- 03
UX & architecture
Booking flows are prototyped mobile-first and tested with real guests, with accessibility, languages and currencies designed in rather than added later.
Guest-tested booking prototype
- 04
Development
Two-week sprints with a demo at the end of each, code review on every change, and a staging environment your team can use.
Working software every sprint
- 05
Testing
We test against supplier and payment sandboxes, simulate busy periods, and check that availability, prices and confirmations match across every channel.
Channel checks and load test results
- 06
Launch
Launches are timed away from your peak season, with old and new booking paths running together until availability and payments reconcile cleanly.
Off-peak launch with a fallback path
- 07
Optimisation & support
After launch we fix, measure and improve — a support retainer, a roadmap of next features, or a clean handover to your own team.
Support plan or handover
FAQs
Questions we get asked.
Straight answers on scope, cost, timelines and how we work. If yours is not here, ask us directly.
Can you integrate with our channel manager and PMS?
In most cases, yes, through their APIs. Many channel managers and property management systems offer partner APIs, though some require an agreement or approval before granting access. We confirm what each supplier allows during discovery, before committing to a design.
We sell package holidays. Do you handle ATOL and ABTA requirements?
Those obligations stay with you and your advisers, but they shape the software. We build booking flows that show the information you must give before payment, issue the documents your licence or membership requires — such as ATOL certificates for flight-inclusive packages — and handle customer money the way your protection arrangements set out.
Can a direct booking engine reduce our reliance on OTAs?
It can move some bookings direct if it is fast, clear about the total price, easy on a phone and gives guests a reason to book with you, such as member rates or flexible terms. OTAs will still matter for reach, so we design for both channels rather than against one.
Can you add AI to answer guest questions?
Yes, using your own policies, property details and booking data, so answers are specific rather than generic. The assistant hands complaints, refunds, access needs and anything it is unsure about to staff, and it does not make promises your team has not approved. You can review conversations to improve it over time.
How do you handle multiple languages and currencies?
We build multilingual sites with proper language versions for search engines, and show prices in the guest’s currency while charging in pounds or whichever currency you choose. AI can produce first-draft translations, but we recommend a fluent reviewer for anything guests rely on, such as terms, directions and allergen information.
Can you improve our restaurant ordering or table booking?
Yes. We build QR ordering, kitchen display screens and table booking, or integrate with the EPOS and booking tools you already have. Allergen information for the 14 major allergens is managed in one place, so the menu, the app and your staff all work from the same data.
Can you take over and improve an existing booking platform?
Yes. We start with a code, performance and conversion review, fix what guests feel first — slow pages, failed payments, confusing steps — and then modernise in stages, with support afterwards on a retainer or a documented handover to your team.
How much does travel or hospitality software cost?
It depends on channels, integrations and payment complexity. A discovery sprint starts from £2,000 and gives you a scoped plan; each release is then built for a fixed price with milestone billing. Most projects start within five to seven working days of sign-off.
Start a project
Planning a travel or hospitality project?
Tell us what you sell, how guests book with you now and which systems are involved. An engineer will reply within one working day with questions and a realistic first step.
What happens next
- 1A senior engineer reads your brief within one working day, and replies with questions or a first view.
- 2A 30-minute call to understand the goal, constraints and what good looks like — no sales script.
- 3A written proposal with scope, milestones, team and a GBP estimate you can take to your board.
Techsleight Labs is a trading name of Krapton IT Consultancy.
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